Kodak CX7310 User Manual download pdf (Page 40)

Troubleshooting

33 www.kodak.com/go/support

Camera/computer communications

Problem Cause Solution

The computer

cannot

communicate

with the camera.

There is a problem with

the configuration of the

USB port on the computer.

See this file on the EasyShare software

CD: USB.html Or, visit

www.kodak.com/go/

camerasupport

Camera power is off. Turn on the camera (page 4).

Batteries are exhausted or

are not charged.

Install new batteries (page 2) or

charge rechargeable batteries.

Some Advanced Power

Management utilities on

laptops turn off ports to

save battery life.

See the Power Management section of

the laptop user’s guide to disable this

feature.

USB cable is not securely

connected.

Connect cable to camera and

computer port (

page 28).

Software is not installed. Install the software (page 23).

Software is installed

incorrectly.

Disconnect the USB cable. Close all

open applications. Re-install the

software (

page 23).

Too many applications are

running on the computer.

Disconnect camera from the computer.

Close all software applications,

reconnect camera.

The Battery Monitor or

similar software runs

constantly.

Close that software before starting the

Kodak software.

Cannot transfer

pictures.

(The Add New

Hardware Wizard

cannot locate

drivers.)

Software is not installed. Disconnect USB cable. (If using camera

dock or printer dock, disconnect cable

and remove camera from dock). Close

all open applications. Re-install the

software (

page 23).

Software is installed

incorrectly.

Disconnect the USB cable. Close all

open applications. Re-install the

software (

page 23).

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Kodak CX7310 User Manual Page 40

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