Kodak PS50 Instruction Manual download pdf (Page 70)

A-61760 September 2012 7-1

7 Troubleshooting

Contents Problem solving .............................................................................. 7-1

Installation issues............................................................................7-3

Application issues ........................................................................... 7-3

Conflicts with other applications......................................................7-3

Application configuration.................................................................7-4

Data removal...................................................................................7-5

Error codes .....................................................................................7-6

LED codes ...................................................................................... 7-9

Log files.........................................................................................7-10

Contacting Service........................................................................7-10

Problem solving Occasionally you may encounter a situation with your scanner where it

may not function properly. Use the chart below as a guide to check

possible solutions to help you resolve the situation before calling

Technical Support.

Problem Possible Solution

Photos are jamming or multiple photos

are feeding

Make sure that:

• the side guides are adjusted for the width of the photos you are

scanning.

• the output tray is adjusted for the length of the photos you are

scanning.

• all photos meet the specifications for size, weight and type as outlined

in Appendix A, Specifications.

• the scanner and tires are clean.

• the spring on the pre-separation module is adjusted to the proper

tension. See the procedures in Chapter 5, Maintenance.

• the feed module and pre-separation module are installed properly and

securely in place. See the procedures in Chapter 5, Maintenance.

• Photos sometimes stick due to static electricity. Fan the photos and

make sure the ambient humidity is sufficient.

To remove a photo jam:

IMPORTANT: Be sure the input tray is up before opening the cover. Do

not pull the jammed photo out of the scanner; open the

scanner cover first.

• Open the scanner cover.

• Remove any jammed photo(s) from inside the scanner.

• Close the scanner cover and resume scanning.

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Kodak PS50 Instruction Manual Page 70