Kodak DX3215 User Manual download pdf (Page 66)

Chapter 9

Telephone Customer Support

If you have questions concerning the operation of KODAK software or the

camera, you may speak directly to a customer support representative.

Before You Call

Before you call to speak to a customer support representative, please have the

camera connected to your computer, be at your computer, and have the

following information available:

Operating system __________________________________________

Processor speed (MHz) _____________________________________

Computer model __________________________________________

Amount of memory (MB) ____________________________________

Exact error message you received_______________________________

Version of installation CD____________________________________

Camera serial number______________________________________

Telephone Numbers

m U.S.—call toll free, 1-800-235-6325, between the hours of 9:00 a.m. and

8:00 p.m. (Eastern Standard Time) Monday through Friday.

m Canada—call toll free, 1-800-465-6325, between the hours of 9:00 a.m.

and 8:00 p.m. (Eastern Standard Time) Monday through Friday.

m Europe—call the Kodak Digital Imaging Support Centre toll free number

associated with your location, or the U.K. toll line,

44-0-131-458-6714, between the hours of 09.00 and 17.00 (GMT/CET)

Monday through Friday.

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Kodak DX3215 User Manual Page 66