Kodak HERO 3.1 User Manual download pdf (Page 26)

Troubleshooting

20 www.kodak.com/go/aiosupport

Printhead

carriage jam

■ Open the printer access door and clear any obstructions.

■ Check that the printhead and ink cartridges are installed

correctly. (The printhead and ink cartridges are installed

correctly when you hear them click into place.)

Print quality

■ For best results, use KODAK Paper or a paper with the

COLORLOK Technology logo on the package.

■ Make sure the paper is loaded correctly. See Loading plain

paper, page 9 and Loading photo paper, page 10.

For more help, go to www.kodak.com/go/hero3_1support.

Ink cartridge

errors

■ Check that KODAK Ink Cartridge(s) are installed. Do not use

non-Kodak brand or refilled ink cartridges.

■ Remove, then install the cartridges again. Make sure the

cartridges click into place.

Paper jam

■ Open the printer access door and gently remove any paper

from inside the printer.

■ Make sure the paper in the tray is free of tears or creases.

■ Make sure you do not overload the paper tray.

For more help, go to www.kodak.com/go/hero3_1support.

Error

codes/messages

Go to www.kodak.com/go/hero3_1support, then type your error

code or message.

Problem Possible Solutions

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Kodak HERO 3.1 User Manual Page 26