Kodak 1911-AU5 Datasheet download pdf

7/09

Care Kit Extended Warrant ent Terms and Conditions

r an Agreement, all interconnected

components of that Product must also be covered by warranty or the same level of service that is provided under this Agreement.

ASTMAN KODAK COMPANY

Docum rvices ent Imaging Products and Se

y and Post Wa anty Agreemrr

(United States and Canada)

Eastman Kodak Company (“Kodak”) and you, the customer (“Customer”) enter into these Care Kit Extended Warranty and Post Warranty Agreement Terms and

Conditions (the “Agreement”) and agree that the terms and conditions of this Agreement will apply to the provision of services by Kodak for the products defined

below located in the United States, Hawaii, Alaska and in Canada for equipment located within 325 road Km of a Kodak Service City, excluding Yukon and Northwest

Territories, Northern Quebec, Labrador, and other remote areas. In order to obtain uninterrupted service, this Agreement must be purchased prior to expiration of the

original equipment warranty and registered with Kodak within 10 days of purchase, or in the case of a Care Kit Extended Warranty and Post Warranty Agreement,

prior to the renewal date of such Agreement. The term of a Care Kit Extended Warranty Agreement is one, two or three years’ coverage from the date of Equipment or

Software purchase or installation. Kodak reserves the right to confirm the date of purchase before providing Agreement coverage.

Generally, the mainframe and all components of a Product (as defined herein) that are mechanically, electronically, or remotely interconnected must be inspected,

tested and adjusted as one operating unit to diagnose and correct malfunctions effectively. Therefore, if a Product is covered unde

1 Products. Products covered by this Care Kit Extended Warranty and Post

Warranty Maintenance Agreement (the “Agreement”) are commercial office

uipeq ment manufactured by Eastman Kodak Company (the “Products”), non-

make or model specific, used by customers in an office environment.

2 Customer Responsibilities. Customer will designate an authorized

resrep entative for the purpose of interacting with Kodak’s service personnel

e continuous and appropriate resource availability during problem

all rates or immediate

rial

. The

Customer representative and the Customer must:

a) provide initial problem-solving assistance to site users;

b) coordinate all requests for assistance and act as liaison with Kodak service

personnel;

c) perform appropriate problem analysis and corrective actions by following

troubleshooting instructions and remedial actions as prescribed by Kodak;

d) maintain system and Product documentation and install software updates,

maintenance upgrades and patches supplied by manufacturers;

e) perform preventative maintenance and error recovery procedures as

defined in the individual Products’ users manual;

f) supply consumable items or other components that are replaced due to

normal wear and/or as specified in the relevant manufacturer's manual(s);

g) provide service personnel with immediate access to the Products when

service is requested;

h) when necessary, supply and maintain a modem and communication

ftwaso re approved by Kodak which satisfies the respective manufacturer's

Product specifications.

i) keep the site environmental ranges within the specifications set forth by the

manufacturer of the relevant Product ;

providj)

resolution.

Failure to meet these obligations may result, at Kodak’s sole option, in the

position of additional charges at prevailing Per-Cim

termination of this Agreement upon notice to Customer.

2.1 Customer Software. Prior to service commencing on computers with hard

drives, Customer is responsible for creating a back-up copy of the file from the

hard drive. Kodak is only responsible for formatting (if required) and transferring

those files deemed necessary for formatting as more precisely outlined in the

Kodak formatting procedures for specific Products. Customer is responsible for

restoring data. Kodak shall not be held liable for any damages arising from or

relating to the loss of data, any software or any other information contained on a

computer or similar device, or contained in or stored on a Product

2.2 Product Condition. Customer warrants that the Product covered by this

Agreement (a) is in proper operating condition, (b) is without any unauthorized

modifications, (c) has all safety features in working condition, and (d) has been

maintained in accordance with manufacturer’s Product performance

specifications. Kodak reserves the right to inspect the Product and site

installation to confirm that Products meet those conditions. At Kodak’s

discretion, such inspection and any repairs necessary to bring the Product up to

those conditions shall be treated as Per-Call Service. If at any time Customer

ails to maintain the Product in proper operating condition as described above,f

Kodak may cancel this Agreement immediately upon written notice to Customer.

3 How to Obtain Service. In order to obtain service, Customer must call

Kodak’s Customer Support Centers and provide the Product’s K-number or se

e Product(s). number, which number shall be located on the respectiv

USA: 1-800-356-3253

Canada (except Toronto and the province of

Quebec)

1-800-268-1567

Toronto 416-766-8400

Providence of Quebec 1-800-268-1534

4 Types of Service Available.

4.1 Telephone Support. Kodak will provide toll-free telephone support

between 8:00 a.m. and 5:00 p.m., Monday through Friday, Customer local time.

4.2 On-Site Service. Kodak will provide on-site service between 8:00 a.m.

and 5:00 p.m., Monday through Friday, Customer local time. On-Site Service

includes adjustments and/or replacement of parts required to maintain Products

operating consistently within manufacturer’s published specifications.

4.3 Periodic Maintenance. Periodic Maintenance (“PM”) services will consist

of routine maintenance services required to keep the Products in proper

operating condition. Additional scheduled PMs may be purchased to supplement

coverage. Note: PM services MAY NOT be included in the Standard Plan for a

particular Product.

4.4 Extended Hours. Depending upon local service capabilities, available

nexte ded hour plans include 5-, 6-, and 7-day, 8-, 16-, and 24-hour options at

additional cost. Kodak will use commercially reasonable efforts to provide

Service outside of Agreement Hours as shown below. Any such service

performed will be billed at prevailing Kodak Per Call Overtime rates.

4.5 Holidays. Contract support will not be provided on National holidays (New

Years, Memorial, Independence, Labor, Thanksgiving and Christmas Days) and

odak holidays. Support is available at on a best effortK s basis at prevailing Per-

ates.

ctive is to k’s

n wing tim

ice City urs

Call Holiday r

4.6 Response Time Kodak’s obje

ormal working hours, within the follo

provide service during Koda

e frames:

the USA

Distance from Kodak Serv Within Agreement Ho

Zone 1 (0 to 50 Miles) 4 hours

Zone 2 (51 to 100) 4 hours

Zone 3 (Over 100 Miles) Next Business Day

Over 200 miles Contact Kodak

Kodak Service City eement Hours

Canada

Distance from Within Agr

0-80 Km 4 hours

81-160 Km 6 hours

161-325 Km 12 hours

Beyond 325 Km Not Available

Kodak will use its best commercial efforts to meet its response time objectives,

provided however Kodak is not liable for any failure to do so.

4.7 Advanced Unit Replacement ("AUR") Support (if applicable). If Kodak

determines a Product is not operating consistently within manufacturer’s

specifications, Kodak will provide next day AUR subject to availability of courier

service. The replacement Product will perform at the minimum specifications of

the current Product, but may not be the exact make and model. When AUR

support is necessary, Kodak will ship the replacement unit to Customer's

location, transportation prepaid. Upon delivery of a replacement unit, Customer

must place the malfunctioning unit in the shipping case, apply the enclosed

ls ckup within 5 business days after receivinlabe and call the carrier for pi g the

AUR. Kodak will pay the return transportation charges. If the Customer has not

returned the malfunctioning unit within 10 business days, Customer will be

invoiced the list price of the unit and becomes responsible for such charge.

4.8 Software Product.

a. Kodak will provide Maintenance Upgrades, Software Patches and telephone

assistance of a technical nature on licensed Kodak Software Product only.

Kodak may issue Maintenance Upgrades or Patches and/or provide for on-site

services necessary to correct errors that significantly affect software performance

in accordance with Kodak’s Software Product operating specifications. Unless

Product documentation states otherwise, support will be provided for the current

and previous Version Release of the licensed Kodak Software Product. For

licensed Kodak Software Product, Maintenance Upgrades and Patches are at

no charge and include one copy of the user’s manual and/or changes.

b. Kodak reserves the right to develop new features and functionality

improvements, which will be offered to Customers as Version Releases under a

separate price schedule. Kodak Capture Pro software must not have a lapse in

maintenance coverage in order to entitle the user to free Version Releases.

c. All software and/or changes are subject to the terms and conditions of the

Kodak Software License Agreement that was in effect at the time the software

was licensed from Kodak. License Terms are applicable as long as the software

is being used, even if maintenance services are no longer available.

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7/09 Care Kit Extended Warrant ent Terms and Conditions r an Agreement, all interconnected components of that Product must also be covered by

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d. Some Kodak Software Products are licensed under a Renewable Software License Agreement which includes an annual license fee that entitles Customer

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Kodak 1911-AU5 Datasheet

Browse online or download Datasheet for Warranty & support extensions Kodak 1911-AU5. Kodak i1410, on-site, NBD, 1Y User Manual

Summary of Contents

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